Mahjong333 Privacy Policy – Personal Data Protection for Malaysian Members

Mahjong333 takes the privacy of every member seriously. This Privacy Policy ("Policy") explains how the Mahjong333 platform collects, processes, stores, and protects your personal information when you register, log in, or use any of the services available on Mahjong333.

This Policy applies to all members using the Mahjong333 platform from Malaysia – whether you play slots, Live Casino, Texas Hold'em poker, table games, roulette, or place bets on live Malaysia Super League football, EPL, badminton, or e-sports.

By registering or continuing to use the Mahjong333 platform after the update date above, you signify your full acceptance of this Privacy Policy.

Mahjong333 collects your personal information through three main channels: directly when you register or interact with the platform, automatically during your use of the platform, and from third parties involved in platform operations.

Mahjong333 No store your full credit/debit card number or complete e-wallet account details. Payment data is processed directly by verified payment providers and never passes through Mahjong333's servers.

Mahjong333 uses your personal data for legitimate and specific purposes only. The following are the primary purposes for which data is processed on the Mahjong333 platform:

• Account Management: Creating, verifying, and maintaining your Mahjong333 account, including the KYC (Know Your Customer) process required by our licensing authority.
• Transaction Processing: Processing your deposits and withdrawals in MYR (RM) via your chosen local Malaysian payment method.
• Service Delivery: Enables access to all 1,000+ games on Mahjong333, including slots, Live Casino, poker, and Sports Betting.
• Security & Fraud Prevention: Monitoring account activity to detect and prevent fraud, money laundering, or unauthorised use of the platform.
• Customer Support: Providing assistance whenever you reach out to the Mahjong333 support team.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities as required under Mahjong333's operating licence.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to enhance the playing experience on Mahjong333.

Mahjong333 will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent.

Mahjong333 does not sell, rent, or trade members' personal data to any third party. However, in certain circumstances, Mahjong333 may need to share data with the following parties:

• Payment Service Providers: Payment processors enabling transactions via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX (Maybank2u, CIMB Clicks). Only the minimum data required to complete each transaction is shared.
• Game Provider: Third-party game providers supplying game content on Mahjong333 (such as Pragmatic Play and Evolution Gaming) may receive limited session data for operational purposes. All providers are bound by strict data protection agreements.
• Regulatory Authority: Mahjong333 is required to disclose certain data to licensing authorities or law enforcement agencies when mandated by law or court order.
• Auditors & Legal Advisors: Professionals conducting compliance audits or providing legal counsel to Mahjong333, subject to their professional confidentiality obligations.

Mahjong333 continuously invests in its security infrastructure to keep your data protected at all times. The following technical and organisational measures are in place:

• 256-bit SSL Encryption: All data transmitted between your browser and Mahjong333's servers is encrypted using TLS 1.3 — the same standard used by Malaysian financial institutions.
• Data-at-Rest Encryption: Personal data stored in Mahjong333's databases is encrypted with AES-256. Even in the highly unlikely event of a breach, the data cannot be read without the encryption key.
• Two-Factor Authentication: Mahjong333 offers two-factor authentication (2FA) for all members as an additional layer of protection for your account.
• 24/7 Monitoring: Mahjong333's security systems monitor for suspicious activity around the clock. Automated alerts are sent to our security team whenever unusual patterns are detected.
• Regular Security Audits: Independent security audits are conducted periodically by third-party cybersecurity firms to identify and address any vulnerabilities.
• Internal Access Controls: Only Mahjong333 staff who genuinely require access to member data for their job functions are granted that access, and all access is logged for audit purposes.

Mahjong333 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device that enable certain features to function.

You can manage your cookie preferences through your browser settings at any time. Please note that blocking essential cookies may affect the full functionality of the Mahjong333 platform.

Mahjong333 does not retain your personal data longer than necessary for the stated purposes. General retention periods are as follows:

• Active Account Data: Retained for the duration your Mahjong333 account remains active, plus 7 years after account closure, to meet legal compliance requirements.
• Financial Transaction Records: Retained for 7 years from the transaction date, in line with financial and tax regulatory requirements.
• Support Communication Records: Retained for 3 years for quality control and dispute resolution purposes.
• Game Activity Logs: Retained for 2 years for security purposes and bet verification in the event of a dispute.
• Anonymised Analytics Data: May be retained indefinitely as it contains no personally identifiable information.

Once the retention period expires, Mahjong333 will securely delete or destroy your data in accordance with adopted data security standards.

As a Mahjong333 member, you have clearly defined privacy rights, and we are committed to making sure you can exercise them with ease:

To exercise any of the above rights, contact the Mahjong333 privacy team at support@mahjong333.wine or via 24/7 live chat.

In operating the Mahjong333 platform, some data may be processed on servers located outside Malaysia. This may occur when our third-party game providers or technical service vendors operate from other locations.

• Any cross-border data transfers are made only to parties whose data protection standards are equivalent to or exceed those we uphold at Mahjong333.
• Mahjong333 uses Standard Contractual Clauses (SCCs) or other recognised data transfer mechanisms to ensure your data remains protected even when processed outside Malaysia.
• You may request further information about the data transfer mechanisms we use by contacting the Mahjong333 privacy team.

Mahjong333 strictly prohibits the use of the platform by anyone under the age of 18. This policy is non-negotiable under any circumstances.

• Mahjong333 does not knowingly collect personal data from individuals under the age of 18.
• Should Mahjong333 discover that data belonging to an underage individual has been collected, we will immediately delete that data and close the associated account.
• Parents or guardians who suspect their child has registered on Mahjong333 are encouraged to contact us immediately via live chat or email at support@mahjong333.wine.

The Mahjong333 platform may contain links to games or content provided by third-party publishers. When you access such content, you may be interacting with third-party systems that operate under their own privacy policies.

• Mahjong333 is not responsible for the privacy practices of third-party platforms or websites.
• We recommend reading the relevant game provider's privacy policy if you wish to understand how they handle your game session data on their end.
• Any information you provide directly to third parties falls outside the scope of this Mahjong333 Privacy Policy.

Mahjong333 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The following is how we handle such changes:

• Material changes that significantly affect your privacy rights will be communicated at least 14 days before taking effect, via your registered email or an in-platform notification on Mahjong333.
• Minor changes such as language corrections or clarifications that do not alter the underlying meaning do not require advance notice.
• The "Last Updated" date at the top of this page always reflects the date of the current version of the Mahjong333 Privacy Policy.
• Continued use of the Mahjong333 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions or concerns, or wish to exercise your privacy rights, do not hesitate to reach out to Mahjong333 through the following channels: