Mahjong333 Terms & Conditions – Malaysia Platform Usage Rules

Welcome to Mahjong333, an online casino entertainment and Sports Betting platform operating under a valid international licence. These Terms & Conditions ("Terms") govern the relationship between you ("Member" or "User") and Mahjong333 ("Platform", "We").

By accessing, registering with, or using any part of the Mahjong333 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you must cease using the Mahjong333 platform immediately.

To register and use the Mahjong333 platform, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration. Mahjong333 takes the protection of minors seriously.
• Legal Capacity: You must have full legal capacity to enter into a legally binding agreement.
• Prohibited Members: You are not an individual appearing on any prohibition or sanctions list issued by any relevant authority.
• Personal Use: You are registering in your own personal capacity, and not as a representative of any group, company, or third party.

Each individual is only permitted to hold one (1) Mahjong333 account only. This one-account policy is absolute and non-negotiable.

• You are responsible for keeping your Mahjong333 account login credentials (username and password) secure at all times.
• All activity occurring within your account is considered to have been carried out by you, unless you promptly report unauthorised access to Mahjong333 support.
• All information provided during registration must be accurate and current. Your name, date of birth, and phone number must reflect your real details.
• Sharing your account with family members or any other individual is strictly prohibited.
• Mahjong333 reserves the right to verify your identity through a KYC (Know Your Customer) process prior to processing your first withdrawal or if any suspicious activity is detected.

If you forget your Mahjong333 account password, use the "Forgot Password" function available on the platform or contact our support team via live chat.

Mahjong333 supports a wide range of local Malaysian payment methods for the convenience of our members. All transactions are processed in Malaysian Ringgit (RM / MYR).

• All deposits must be made from a payment method registered in the member's own name. Deposits from third-party accounts are not accepted.
• Mahjong333 reserves the right to decline or reverse any deposit suspected of involving fraudulent activity or money laundering.
• Failed deposits due to bank or e-wallet errors will be refunded within 3 business days.

Mahjong333 is committed to processing withdrawals promptly and efficiently. The following withdrawal terms apply to all members:

• Minimum Withdrawal: RM 50 per transaction.
• Processing Time: 5 minutes for regular members; 3 minutes for Mahjong333 VIP members.
• Withdrawal Methods: To Malaysian bank accounts (Maybank, CIMB, Public Bank, RHB, AmBank, Hong Leong Bank, and others) or e-wallets (Touch 'n Go eWallet, DuitNow, GrabPay).
• Identity Verification: Mahjong333 reserves the right to request identity verification documents (MyKad) before processing withdrawals exceeding MYR 5,000 in a single day or MYR 15,000 in a single month.
• Bonus Wagering Requirements: Any balance derived from a bonus must meet the applicable wagering requirements before a withdrawal is permitted.

Mahjong333 offers a variety of bonuses and promotions to both new and existing members. All bonuses are subject to the specific terms stated in each offer. The general bonus terms for Mahjong333 are as follows:

• Welcome Bonus: A 100% first deposit bonus of up to RM 300 is available to new Mahjong333 members. A wagering requirement of 25x the bonus amount applies before any withdrawal is permitted.
• One Bonus Per Individual: Each individual, IP address, home address, phone number, payment method, or device is only eligible for one welcome bonus.
• Validity Period: Bonuses must be used within 30 days of the date they are credited. Any bonus not used within this period will expire automatically.
• Eligible Games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower rate.
• Bonus Withdrawal: Mahjong333 reserves the right to withdraw any bonus where misuse or fraud is identified.

All games on the Mahjong333 platform — including slots, live casino, Texas Hold'em poker, table games, roulette, baccarat, and live Sports Betting — have their own rules, which can be found in the help section of each game.

• All game outcomes generated by the Mahjong333 RNG (Random Number Generator) system are final. No appeals will be entertained against RNG results.
• In live casino games with a live dealer, the result announced by the dealer is final unless a verifiable technical error has occurred.
• In the event of a technical disruption during gameplay, Mahjong333 reserves the right to void or confirm bets based on available system records. Mahjong333's decision in such matters is final.
• For live Sports Betting, the odds accepted at the time the bet is confirmed are the odds that apply — not the odds at the time the match concludes.
• Mahjong333 reserves the right to void Sports Betting wagers if there are errors in odds dissemination or match information.

Use of the Mahjong333 platform is subject to full compliance with our code of conduct. The following activities are strictly prohibited:

• The use of automated software, bots, scripts, or any technology to automate betting or gain an unfair advantage.
• Colluding with other players in poker or multiplayer games on Mahjong333.
• Owning or operating more than one account to manipulate the bonus or promotions system.
• Money laundering or using the Mahjong333 platform for any illegal activity.
• Providing false information during registration or the identity verification process.
• Misusing the customer support live chat with offensive language, threats, or harassment directed at Mahjong333 staff.
• Transferring funds between Mahjong333 accounts with the intent to circumvent bonus wagering requirements.

Any violation of the above may result in winnings forfeiture, account freezing, permanent membership termination, and/or legal action where applicable.

Mahjong333 reserves the right, at its sole discretion, to suspend or close any account for the following reasons:

• Violation of any provision under these Mahjong333 Terms & Conditions.
• Suspicious activity that may involve fraud, money laundering, or system manipulation.
• Failure to verify identity or age when requested.
• Requests by relevant legal or regulatory authorities.
• Accounts inactive for more than 12 consecutive months.

Members who wish to voluntarily close their account may do so by contacting Mahjong333 support via live chat. Any remaining balance will be refunded upon completion of identity verification, provided there are no active bonus balances or unsettled bets.

Mahjong333 places the highest priority on the privacy and personal data protection of all members. Our data management practices adhere to strict data protection principles.

• Your personal data is collected solely for the purpose of operating the Mahjong333 platform and verifying your identity.
• Mahjong333 will not sell or share your personal data with third parties for marketing purposes without your consent.
• All data is secured with 256-bit SSL encryption. Card and e-wallet details are never stored within Mahjong333's systems.
• You have the right to request access to your personal data or to request its deletion, subject to legal and operational requirements.

For more details, please read Mahjong333 Privacy Policy in full.

Mahjong333 believes gambling should be purely a source of entertainment. We provide a range of tools to help members play responsibly:

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits through their Mahjong333 account settings.
• Loss Limits: Set a maximum amount you are willing to lose within a given period.
• Session Time Limits: Mahjong333 will send you a reminder when your session time limit has been reached.
• Self-Exclusion: Activate a temporary account suspension ranging from 24 hours to 5 years if you feel you need a break.

If you or someone you know is struggling with a gambling problem, please visit our Mahjong333 Responsible Gaming for information and support resources. Remember — gambling is not a solution to financial problems.

Mahjong333 provides its platform on an "as is" basis and makes no guarantee that the service will be entirely free from technical interruptions.

• Mahjong333 is not responsible for any financial losses resulting from your betting decisions, whether on slots, Live Casino, poker, or Sports Betting.
• Mahjong333 is not liable for any losses arising from internet disruptions or technical issues on your end as a user.
• In the event of a technical disruption on Mahjong333's own systems, our maximum liability is limited to the amount of the affected deposit only.
• Mahjong333 is not liable for any indirect, incidental, or consequential losses.

All content on the Mahjong333 platform — including the brand name, logos, designs, software, text, graphics, and game content — is the property of Mahjong333 or its licensors and is protected under international copyright law.

• You may not reproduce, copy, distribute, or modify any Mahjong333 content without prior written permission.
• Use of the "Mahjong333" brand name for marketing, affiliate, or any other commercial purpose without a written agreement is strictly prohibited.
• The names of third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, and others) are their respective trademarks.

These Terms & Conditions are interpreted and governed in accordance with the laws applicable under Mahjong333's operating licence. Any dispute arising from or in connection with the use of the Mahjong333 platform shall be resolved through:

• A good-faith discussion between the member and the Mahjong333 team as a first step.
• Independent arbitration if negotiation fails, conducted in accordance with the prescribed arbitration rules.
• Mahjong333 reserves the right to seek an injunction or court order in cases of fraud or serious violations that could result in irreversible loss.

If you have any questions about these Mahjong333 Terms & Conditions, or require further clarification on any section, our support team is ready to assist: